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HP PCs - Ho-hum Net Troubleshooting (Windows 10, 8)

This document is for HP computers with Windows 10 or Windows 8.

The computer stops responding or performance becomes poor afterwards connecting to the Internet. Employ this document to resolve the nigh common problems that cause the estimator to stop responding or cause Cyberspace browsing to ho-hum down.

note:

This certificate contains instructions to restart your computer. Bookmark this page for easy reference.

Testing your Internet connection speed

Use one of the post-obit methods to test your Internet connection speed both before and later on performing the troubleshooting steps in this document to see whether your connection speed improves.

Network Speed Test

Utilize the Network Speed Exam to measure your network response time, download speed, and upload speed. Based on your connection's speed, Network Speed Test will tell you what activities you can do, such as stream music or high-quality video. Download this gratuitous app from the Windows store using the following instructions.

1. In Windows, search for and open the Microsoft Store.

2. In the Microsoft Store, search for network speed test, and and then select the Network Speed Exam app in the search results.

   

3. Click Get, and wait while Windows downloads and installs the app.

   

4. Select Launch to open up the app.

   If requested to let the app access your precise location, click Yes.

   note:

   You can change this afterward in the Settings app.

   

5. Click Start to run the test.

   

6. When the test is complete, the results display on the screen showing the connection type, and download and upload speeds, also as other network data.

   

Bing Speed Test

Use the Bing Speed Test to measure your network response time, download speed, and upload speed.

1. In Windows, search for and open Bing.com.

2. In Bing, search for speed test.

   

3. When the Speed test displays, click Beginning.

   

4. When the test is consummate, the results brandish showing the "ping" (network response) fourth dimension, and upload and download speeds.

   

Troubleshooting

Use the following steps to resolve the most common problems that crusade the computer to stop responding or cause Internet browsing to deadening downward.

Footstep 1: Detecting and removing spyware and adware

If the reckoner becomes boring after connecting to the Net, or your domicile page changes to a page you lot do not desire, or unwanted desktop links display, or advertising windows pop upwardly repeatedly, and then the computer probably has spyware or adware installed. Spyware and adware can be very hard to remove manually. For more data near spyware and how to remove spyware from the figurer, become to Computer Might Be Infected by a Virus or Malware (Windows 10, 8).

Step ii: Scanning for and removing viruses

Many viruses use an Internet connection when a browser window is opened and can cause the reckoner to deadening down or stop responding. For more information about how to scan and remove viruses, go to Computer Might Exist Infected by a Virus or Malware (Windows 10, 8).

annotation:

After scanning and removing spyware and viruses, run Windows Update to update your calculator.

Pace 3: Blocking browser pop-ups

A pop-upwards is a small web browser window that appears on meridian of the website you are viewing. Pop-upwardly windows oftentimes open as soon as you lot visit a website and are usually created past advertisers. Web browsers have features called pop-upwards blockers that can prevent pop-up windows from appearing. In most pop-up blocker programs y'all can choose the level of filtering y'all desire, select which pop-ups you want displayed and build a blacklist of those y'all practice not. See Blocking Pop-upward Windows or Advertisements for more than information.

Pace 4: Clearing browser history, removing temporary Internet files, and resetting browser settings

Certain items in the history or settings of a browser can brand your connection to the Net very tedious. Articulate your browsing history, remove temporary files that may be causing issues, and to reset your Cyberspace settings.

Edge browser

Clear history, remove temporary files, and reset settings in the Edge browser.

1. In Microsoft Border, click the More than actions icon in the peak left corner, and then select Settings.

   The General settings window opens.

   

2. In the General settings window, select Privacy & Security

   

3. In the Privacy & Security window, select Choose what to clear.

   

4. Check the boxes side by side to Browsing history, Cookies and saved website data, and Cached information and files, and Tabs I've set bated or recently closed, and so select Clear.

   

5. Run a network speed exam again.

If the issue persists, continue to the next step.

Cyberspace Explorer

Clear history, remove temporary files, and reset settings in Cyberspace Explorer.

1. In Windows, search for and open up Manage browser add-ons.

2. In the Cyberspace Properties window, select Manage add together-ons.

   

3. On the Manage Add-ons window, select Toolbars and Extensions, and and so select All add together-ons from the Testify drop-downward menu.

   

4. In the Manage Add together-ons window, select add together-ons that are enabled, and then click the Disable button in the lower correct corner. Repeat this step for each improver that is enabled.

5. Select Close to return to the Internet Properties home window.

6. Select the General tab, and then in the Browsing history surface area, click Delete.

   

7. On the Delete Browsing History window, select Preserve Favorites website data, Cookies and website data, Temporary Net files and website files, and History, and then click Delete.

   

8. After the computer deletes the browsing history and returns to the Cyberspace Backdrop windows, select the Security tab.

9. Select Reset all zones to default level, and so click Apply.

   

10. Select the Content tab, and and so select Clear SSL State.

    

11. Select OK in the SSL cache confirmation message that displays.

    

12. Select the Advanced tab, and and then click Reset.

    

13. On the reset Internet Explorer Settings window that opens, select Reset to confirm your changes.

    

14. In the Reset Internet Explorer Settings window, click Close.

    

15. Restart your figurer, and then connect to the Internet and perform another speed test.

If the issue persists, keep to the adjacent step.

Step 5: Updating network drivers

Some lockup bug have been identified and resolved through network driver updates. Updating you network commuter might increase Net speed.

1. If prompted, select your country/region, and then follow the on-screen prompts to place your product.

2. Select Software, Drivers and Firmware.

3. On the Drivers and Downloads page, select your operating system from the Select your operating system drib-down, and then click Next.

4. Select the plus sign+ side by side to Driver - Network to expand the list of available network drivers.

5. Select the network or modem driver update from the list. For example, Realtek RTL8139 LAN Driver Update.

6. Click the Download push.

7. When the download bar displays at the bottom of your screen, click Save.

8. When the download completes, click Run.

9. Follow the on-screen instructions to complete the download.

10. Restart your computer, and so connect to the Cyberspace.

    If the computer stops responding or functioning becomes poor, go on to the next footstep.

Stride half dozen: Disabling software that opens with Windows

For troubleshooting purposes, reduce the corporeality of software that opens with Windows to effort to find out if a software disharmonize is occurring and slowing your Internet connexion.

To disable automatically opening software, employ the Microsoft System Configuration software (Msconfig) as follows:

1. In Windows, search for and open msconfig.

2. On the General tab, select Selective startup, remove the selection side by side to Load startup Items, and and so select OK.

   

3. Restart your calculator, and and so connect to the Internet.

   If the computer stops responding or functioning becomes poor, continue to the next stride.

Stride 7: Contacting your Internet access provider

Call your local Internet service provider (ISP) or visit the website to see if your provider is currently experiencing technical difficulties. If your provider is currently experiencing technical difficulties such as poor latency or long await times, you must wait until the issues are resolved by your Internet service provider. Besides, if your Internet service provider requires special software to connect the Internet, ask if yous should reinstall the software. If so, employ instructions provided past your Internet access provider to remove and reinstall your ISP software.

After contacting your ISP, restart your calculator, then connect to the Cyberspace. If the computer stops responding or performance becomes poor, disable or modify how the programs on your computer access the Internet.

Pace 8: Disabling or modifying how programs admission the Internet

Sometimes software programs automatically access the Internet. This is usually done to continue the software up-to-engagement and to provide alerts for new production availability. Sometimes, the software that is accessing the Cyberspace can lock up, such as when a software plan is attempting to connect to a website that is no longer in service.

Programs that access the Internet automatically include:

• Java update

• Windows Media Center

• Windows update

• Symantec Alive Update

• Adobe Acrobat

Symptoms and solutions related to software programs and Internet connection problems:

• The connection to the Internet becomes very slow or freezes at a specific fourth dimension of twenty-four hour period: Many software programs attempt to get updates or information at regularly scheduled times. For example, Windows Update might try to automatically download and install important updates for Windows every night at midnight. The problem might be worse when two or more than software programs attempt to connect to the Internet at the same time. To resolve, disable automatic updating within the options of the software program(southward), or adjust the time at which the software program automatically installs updates (if an option is bachelor).

• The connection to the Cyberspace becomes very tiresome or freezes when a software program is opened: Some software programs immediately attempt to connect to the Internet when opened. Either disable the connection feature inside the options of the software program, or consult the software vendor's support website for a solution. When searching for a solution, be sure to utilise the exact title of the software and the version of the software program, if known.

• The connection to the Cyberspace becomes very deadening or freezes when Windows loads: When Windows initially starts and an Internet connection becomes bachelor, many software programs try to connect to the Internet as soon equally the Internet connectedness becomes available. To resolve, prevent software that uses the Internet from loading with Windows (as was done in a previous step), disable automatic updating within the options of the software plan(s), or adjust the fourth dimension at which the software program automatically installs updates (if an option is available).

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Source: https://support.hp.com/id-en/document/c03460887